Frequently Asked Questions

Shipping

How long does shipping take?
Orders ship within 2–5 business days. Estimated delivery times: Canada 5–10 days, USA 5–12 days, Europe 7–15 days, Australia 10–18 days, Worldwide 7–20 days.

Do you ship internationally?
Yes! We ship worldwide. All orders include tracking.

Will I receive tracking?
Yes, every order comes with end-to-end tracking. You'll receive a tracking number by email once your order ships.

Orders

Can I change my order?
Order changes can be made within 24 hours of placing your order. Contact us at admin@balmangel.com as soon as possible.

Can I cancel my order?
Cancellations are accepted within 24 hours of purchase. After that, your order may already be in production.

What if my package is lost?
If your package is lost in transit, contact us and we'll work with the carrier to resolve it or send a replacement.

Returns & Refunds

Can I return an item?
Yes. We offer a 30-day return policy. Items must be unworn and in original condition.

How do exchanges work?
Contact us within 30 days of delivery and we'll arrange an easy exchange.

Payments

What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.

General

Where are you located?
Balm Angel is a male artist, singer and a global brand based in Canada, shipping worldwide.